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Bilingual (Japanese- English) Customer Support

Online/Remote - Candidates ideally in
Fukuoka - Japan
Posted by Strikingly, Inc.
Full Time position
Listed on 2021-01-11
Job specializations:
  • Customer Service/Help Desk
    Computer Support Specialist, Bilingual Call Center, Customer Service Rep, Remote Customer Service, Technical Support
Job Description & How to Apply Below
THIS IS FULL TIME REMOTE POSITION

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We're looking for Bilingual (Japanese-English) Customer Support agents or Happiness Officers who will provide professional and friendly service  and live-chat channels.

This position is an email-driven and chat customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll also answer questions about setting up their own URL, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more.

You'll also translate our product to Japanese. You'll be given the tools to do so easily, and you'll translate regularly and moderate others' translations.

Before you will be released to production, you will be under training for 1 to 1 1/2 months and the training schedule will be from 3 pm to 11 pm, Manila Time or GMT+8. Mondays to Fridays.
Position Requirements
High School,   1 to 2 Years work experience
This project requires:
- Customer support experience in a fast-paced environment
- Great Japanese and English communication skills, both written and oral
- Should love making customers happy!
- Should have the ability to assess each customer’s issues
- Knows how to deal with difficult customers/clients
- Has good analytical and problem-solving skills
- Has good accurate records keeping
- Must be a good team player
- Can work with minimal supervision
- Ability to prioritize and multitask
- Knowledge of Domains, SEO and Analytics is a plus!
- Must be able to work remotely and full-time (at least 40 hours per week)
Required Language Skills:
  • Japanese - Very good
Additional Information / Benefits
What We Offer:
- Convenience in working from home
- Fun and collaborative international working environment
- Opportunities for career advancement
- Training and growth opportunities
- Paid leave with tenure of one(1) year and above
Questions to answer on applying for this job
  • Can you start immediately?
Contact Information
Contact Name: Strikingly, Inc.
Contact Phone: 9758538871
Preferred method of contact: Email with CV via Application Box below.
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