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Bilingual Chinese-English Customer Support

Online/Remote - Candidates ideally in
Shanghai - China
Posted by Strikingly
Full Time position
Listed on 2021-04-06
Job specializations:
  • Customer Service/Help Desk
    Computer Support Specialist, Bilingual Call Center, Customer Service Rep, Web Support, Technical Support
  • TEFL/ESL
Job Description & How to Apply Below
FULL-TIME WORK FROM HOME OPPORTUNITY FOR BILINGUAL CHINESE SPEAKERS

We are looking for full-time bilingual (Chinese-English) customer support agents or Happiness Officers who will provide professional and friendly service  and live-chat channels.

Your role is to support and understand our users' demands. You have to assist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs. You also have to answer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and more.

You'll also translate our product to Chinese and moderate others' translations.
Position Requirements
This project requires:
-Great Chinese and English communication skills, both written and oral
-Customer support experience in a fast-paced environment
-Knowledge of Domains, SEO, and Analytics is a plus!
-Must be able to work remotely and full-time (at least 40 hours per week)
-Can work during holidays and the weekends
Required Language Skills:
  • Chinese - Very good
Questions to answer on applying for this job
  • Can you speak/read/write in Chinese?
  • Can you speak/read/write in English?
  • Can you work during holidays/weekends?
Contact Information
Contact Name: Strikingly
Preferred method of contact: Email with CV via Application Box below.
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