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Customer Service Specialist

Online/Remote - Candidates ideally in
Pensacola - Escambia County - FL Florida - USA , 32505
Company: Public Storage
Full Time position
Listed on 2021-07-02
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Internship, Customer Service Rep, Remote Customer Service
  • Online
    Remote Customer Service
Job Description & How to Apply Below
*Excellent Customer Service*

* Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity

* Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills

*Day-to Day Business*

* Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers

* Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success

* Participate and contribute in related Customer Service, Marketing and other projects as assigned


* Starting hourly rate of $13 with annual merit increases based on performance

* Four weeks paid training

* Comprehensive group healthcare programs

* 401(k) with generous employer match

* Internal promotional and career opportunities

* Minimum of 2 years customer service experience -- preferably in a call center, hospitality or banking environment

* Multitask; talk and type; move from administrative to live calls

* Strong verbal and written communications skills

* Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions

* Proficient in Windows-based computer programs with excellent navigation skills.

* Skills in languages other than English are a plus

*To work from home you must have:*

* Dedicated, quiet space to work

* High speed home internet (internet testing will be required during interview process to confirm minimum internet speed requirement is met)

* Webcam and microphone for virtual meetings preferred

* Smartphone; app used for verification

*      *

Click the *"APPLY"* button to take charge of your sales and service career today or text *"PSCALL"* to 25000

All your information will be kept confidential according to EEO guidelines.

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