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Bilingual -At- Customer Service Specialist

Online/Remote - Candidates ideally in
FL Florida - USA , 33040
Company: Qurate Retail Group
Full Time position
Listed on 2021-04-23
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep
  • Language/Bilingual
Job Description & How to Apply Below
Position:  Florida Bilingual Work-At-Home Customer Service Specialist
Location: Key West

The Bilingual Customer Service Specialist is a front-line service professional and brand representative for HSN. Our Bilingual Customer Service Specialists build customer loyalty and increase brand value with each and every phone interaction. They do this by establishing meaningful connections and confidently driving accurate and appropriate resolutions to problems with customer orders, accounts or other aspects of the customer experience.

At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

Must Haves:

* Must be fluent in both Spanish and English
* Must live in Brevard, Citrus, Desoto, Hernando, Hillsborough, Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, Sumter, Volusia county or the Nashville, TN area
* Must have a 321, 352, 941, 863, 552, 813, 407, 727, 615, 931, 386, or 629 area code for your work at home number
* Must have a high school diploma or GED equivalent
* Strong PC skills to include: internet, Microsoft Windows and Outlook
* Strong organizational, detail orientation and follow through skills
* Ability to connect with the customer and bring excitement to the call
* Prefer previous experience in sales or customer service
* Strong communication skills and a desire to build customer loyalty
* Must meet the Work at Home Technical Requirements

System Requirements

Our Work at Home Specialists are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications - a full spec list will be provided after your interview here are a few of them:

* Computer and headset compatible with HSN specifications High-speed internet connection.
* For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option
* Standard copper line phone service from a local phone company or bundled service from your internet provider


HSN/QVC is proud to offer a new compensation step plan, that allows you to receive incremental pay increases periodically throughout the year, and the duration of your employment.

The Bilingual Customer Service Specialist's starting rate is $13.85/hr and will increase every 3 months for your first year. From there, you will automatically receive an increase every 6 months!
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