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Bilingual Chinese Customer Support

Online/Remote - Candidates ideally in
Johor Bahru - Malaysia
Posted by Strikingly
Full Time, Remote/Work from Home position
Listed on 2021-06-17
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep, Remote Customer Service, Technical Support
Job Description & How to Apply Below
Position:  PERMANENT WORK FROM HOME - Bilingual Chinese Customer Support
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service  and live-chat channels.

This is a permanent remote, so you can work from anywhere!  

Roles:
- support and understand our users' demands
- assist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
- answer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and more
- translate our products into Chinese
- conduct product testing
Position Requirements
1 to 2 Years work experience
We're looking for someone who:
- loves making customers happy!
- has great Chinese (native level) and English communication skills, both written and oral
- has customer support experience in a fast-paced environment
- knows how to deal with difficult customers/clients
- has good analytical and problem-solving skills
- has good accurate records keeping
- a good team player
- able to prioritize and multitask
- can work with minimal supervision
- can work during holidays and the weekends
- can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection

Knowledge of Domains, SEO, and Analytics is a plus!
Required Language Skills:
  • Chinese - Very good
Additional Information / Benefits
What we offer:
- Convenience in working from home
- Fun and collaborative international working environment
- Opportunities for career advancement
- Training and growth opportunities
- Paid leave with tenure of one(1) year and above
Questions to answer on applying for this job
  • Are you a native Chinese?
  • If no, kindly rate your Chinese speaking skills from 1-5. 5. Fluently. 4. Very well but might have issues sometimes. 3. Reasonably and can use basic tenses but might have problems with more complex grammar and vocabulary. 2. Simple sentences and need much more vocabulary. 1. Only a few things in Chinese.
  • And rate your Chinese reading and writing skills from 1-5. 5. Fluently. 4. Very well but might have issues sometimes. 3. Reasonably and can use basic tenses but might have problems with more complex grammar and vocabulary. 2. Simple sentences and need much more vocabulary. 1. Only a few things in Chinese.
Contact Information
Contact Name: Strikingly
Contact Phone: 09678693739
Preferred method of contact: Email with CV via Application Box below.
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