Customer Experience and Service Coordinator
Bethel, Fairfield County, Connecticut, 06801, USA
Listed on 2026-04-29
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of customer closets, home offices, media centers, wall-beds, garage cabinets, pantries, and more!
We are seeking an enthusiastic and motivated individual to immediately fill the position of Customer Experience & Service Coordinator. The Customer Experience & Service Coordinator plays a critical role in ensuring a positive customer experience before, during, and after installation. This individual will serve as a primary point of contact for customers with questions, concerns, or service needs related to their installation and/or project with the company.
Benefits- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Life insurance
- Handle inbound customer calls related to installations and post-install service
- Calmly resolve customer concerns and coordinate solutions with internal teams
- Conduct post-install follow-up calls and emails
- Support the sales team through customer service
- Maintain accurate documentation and follow-up notes
- Administrative tasks including data entry
- Proven customer service or client support experience
- Excellent phone etiquette with a pleasant, professional tone
- Ability to remain calm and handle difficult conversations
- Strong organizational skills and sense of urgency
- Clear written and verbal communication skills
- Ability to adapt and maintain company processes with consistency
- Proficiency in Microsoft Office; CRM experience a plus
- Drivers License
- Job Type: Full-time
- Compensation: $22 - $25 per hour
- Office
Location:
Bethel, CT
Since 1982, we’ve built a reputation of integrity as the industry leader in customer service and total customer satisfaction. From our no obligation in-home consultation, custom tailored designs and the highest quality product construction, our products simply offer the best value in the industry.
Join a company with over 40 years of strong brand identity.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).