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Customer Service Rep HelpDesk/Support

Remote Senior Complaints & Fraud Escalations Specialist

Remote / Online - Candidates ideally in
McLean, Fairfax County, Virginia, USA
Listing for: Capital One National Association
Remote/Work from Home position
Listed on 2026-05-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 49774 USD Yearly USD 49774.00 YEAR
Job Description & How to Apply Below
Capital One National Association is seeking a Senior Complaints Coordinator to provide exceptional virtual customer service. This role requires at least 3 years of customer service experience and strong problem-solving skills. Responsibilities include advocating for customers, resolving complaints, and improving processes. Candidates must live within a 100-mile radius of Richmond, VA, and report in person when required. The role offers a salary of $49,774 annually, along with a competitive benefits package.
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Position Requirements
10+ Years work experience
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