Customer Service Representative; Licensed P&C Agent

The Customer Service Rep I will be the first point of contact for new and existing customers’ insurance questions and will deliver a quality customer service experience that builds rapport and long‑term relationships to encourage renewal/repeat business. This role requires staying current with all procedures, products, and programs to ensure department standards and guidelines are met. Regular, on‑time attendance is an essential function.

• Work diligently to find resolution to customer concerns and escalated when necessary.
• Convey information efficiently, effectively, and appropriately to meet the customer’s needs.
• Strive for first call resolution to provide "best in class" service.
• Stay current and knowledgeable of all procedures to meet department standards and guidelines, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer, and Coding.

• Ability to work in a fast‑paced team environment.
• Dedicated to providing a positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background / ability to multi‑task in several systems at once.
• Willingness to learn new material and systems/applications.
• Accountable and reliable.

• High school diploma or equivalent; some college is a plus.
• Property / Casualty Insurance License preferred.
• Two or more years of insurance sales / service experience required.
• Demonstrated job stability and attendance records.
• Remote working experience a plus.
• Solid computer, grammar, and multi‑tasking skills.
• Must have Property & Casualty license to work remote outside of Markel office locations. Markel locations are Pewaukee, WI;
  Omaha, NE;
  Glen Allen, VA;
  Henderson, NV. If located near a Markel office location, a hybrid work schedule is required.

Starting pay ranges from $20.00 per hour to $23.00 per hour based on the candidate’s experience and education. Hours Monday through Friday. An annual performance bonus potential is included.

Immediate health & dental benefits, paid vacation and holidays, a 401(k) match, profit sharing, and tuition reimbursement policy.

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel is an equal opportunity employer. We do not discriminate on the basis of any protected characteristic. This includes race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, sexual orientation, gender expression or identity, genetic information, medical condition, pregnancy, marital status, military or veteran status, personal appearance, height or weight, political affiliation, criminal history, and other protected characteristics.

If you require an accommodation during the application process, please send an email to  No agencies please.