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Remote EdTech Customer Success Specialist

Remote / Online - Candidates ideally in
City of Westminster, Central London, Greater London, England, UK
Listing for: Cengage
Contract, Remote/Work from Home position
Listed on 2026-05-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Technical Support, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Remote EdTech Customer Success Specialist (12-Month )
Location: City of Westminster

Cengage is seeking a Customer Success Specialist to cover a 12-month maternity leave. This fully remote role involves onboarding and training academic customers, promoting Cengage resources, and monitoring customer success metrics.

Ideal candidates will have a graduate-level education and experience in training or customer support within the EdTech sector. Skills in Salesforce, Office 365, and digital learning tools are essential for providing effective customer engagement.

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