Customer Service Representative

Overview

Important: This is a hybrid role. You will be expected in the West Chicago office 4 days per week.

The Customer Services Representative (CSR) will be responsible for providing excellent customer service to automotive dealer clients within an assigned territory by servicing the Epsilon product line within the existing customer base to ensure customer retention, customer satisfaction and loyalty. The day‑to‑day of a CSR will include calling and providing proactive consultative services to assigned dealer clients; reviewing product results and recommending needed enhancements to maximize programs;

and identifying needs for additional products and services.

The CSR will report to the Director, and will work closely with key internal contacts, such as Dealer Marketing Consultants in the given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.

Epsilon is on a journey to act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. We care about great work and great client relationships. The CSR’s productivity will result in increased sales, flawless work being executed, business management, and overall growth.

• Maintain and grow relationships with local OEM field representatives within the given territory.
• Maintain timely, detailed and accurate records in  of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Director.
• Provide high level touch and proactive consultative services to assigned customer base to ensure loyalty and retention.
• Review product results and recommend needed enhancements to maximize programs.
• Recommend and develop direct mail promotions that address dealership concerns on a timely basis.
• Work with field team in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.
• Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.

• 1 – 2 Years of Customer Service experience.
• Manage territory activity to optimize support of assigned key customers.
• Exemplary phone etiquette.
• Relationship building and communication skills.
• Good knowledge of marketing technologies; industry knowledge and Epsilon capabilities.
• Able to work collaboratively with all stakeholders and influence results.
• Able to identify problems and offer recommendations on solutions.
• Able to adapt to changing expectations to drive results.
• Demonstrates resourcefulness.
• Good organizational skills and time management.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more.
• Monetary assistance and support for Adoption, Surrogacy and Fertility.
• Monetary assistance and support for pet adoption.
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance.
• Tuition Assistance.
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more.
• Matching Gifts programs.
• Flexible working arrangements.
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility).
• Business Resource Groups that support multiple affinities and alliances.

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance.

You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary…