Travel Customer Service Representative
Remote / Online - Candidates ideally in
Salt Lake City, Salt Lake County, Utah, 84193, USA
Listed on 2026-06-08
Salt Lake City, Salt Lake County, Utah, 84193, USA
Listing for:
Consult with Tray
Remote/Work from Home
position Listed on 2026-06-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
We are currently looking for a Travel Customer Service Representative to support clients before, during, and after their travel experiences.
In this role, you will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel experience.
No prior travel industry experience is required.
We provide training, support, and tools to help you succeed in a remote work environment.
Key Responsibilities
- Respond to client inquiries via email, phone, and messaging systems
- Process itinerary changes, cancellations, and special travel accomodations
- Provide accurate guidance on travel requirements and agency policies
- Conduct proactive check-ins with clients ahead of travel dates
- Efficiently manage and resolve customer concerns with professionalism
- Customer-first mindset with strong communication skills
- Experience in customer support, hospitality, or tourism preferred
- Reliable, organized, and capable of multitasking
- Comfortable navigating online systems and digital booking tools
- Passionate about travel and delivering excellent service
- Laptop or desktop computer.
- Reliable broadband internet connection.
- Smartphone for communication and updates.
- Work-from-home flexibility
- Flexible hours
- Training and mentorship
- Growth opportunities within a growing travel company
- Access to industry discounts and travel benefits
- Positive and team-oriented culture
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