B&P Customer Specialist

Position: B&P Customer Specialist 1
** What You'll Do*
* As a  
** B&P Customer Specialist 1** , you'll be the primary contact responding to inquiries from internal and/or external customers, applying skills and procedures to provide a high level of value and service while creating effective working relationships with all customers. You'll be consistently learning while having a rich variety in the work you do, which includes:

+ Using online procedural manuals and system applications to effectively interpret and resolve customer inquiries and provide clear and accurate information and education to promote understanding of product and services.

+ Educating customers regarding online resources available to promote self-service for most efficient access to information and increased transaction efficiencies.

+ Serving as a SME on key administrative processes including billing options, eligibility processes, reconciliation/audit of billing statement, and assisting with other complex customer issues.

+ Using problem-solving skills and in-depth product knowledge to identify process improvement opportunities which promote cost effective service delivery.

+ Providing service which meet established compliance and state regulatory requirements. Performing other job-related duties or special projects as the needed.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

** Who You Are*
* + 2+ years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

+ Ability to develop a broad understanding of insurance operations, products and concepts across all lines.

+ Strong computer skills, competence, and proficiency at keyboarding.

+ Potential to build positive relationships with diverse internal and external distribution channels, make quick judgements, and respond to difficult situations that requires tact and discretion.

+ Good decision-making when working on complex casework and making exceptions during new business processing.

+ Ability to prioritize work while maintaining service standards in the face of peak times, heavy workloads and with frequent interruptions.

+ Excellent interpersonal, written and verbal communication, and multi-tasking skills in a fast paced, changing environment with high accuracy and within established turnaround times.

+ Effective team member and a positive influence within the organization.

** Salary Range Information*
* Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

** Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)*
* $18.17 - $36.35 / hour

** Salary Details*
* The following levels and locations are examples of market-specific salary ranges across different job levels and geographies. Candidates will be evaluated to determine the appropriate job level based on their skills and experience.

+ Wichita, KS:

+ B&P Customer Specialist 1: $18.17 - $24.23 / hour

+ B&P Customer Specialist 2: $20.34 - $27.26 / hour

+ Des Moines, IA:

+ B&P Customer Specialist 1: $19.18 - $25.58 / hour

+ B&P Customer Specialist 2: $21.47 - $28.77 / hour

+ Charlotte, NC:

+ B&P Customer Specialist 1: $20.19 - $26.92 / hour

+ B&P Customer Specialist 2: $22.60 - $30.29 / hour

+ Chicago/Minneapolis:

+ B&P Customer Specialist 1: $22.21 - $29.62 / hour

+ B&P Customer Specialist 2: $24.86 - $33.32 / hour

+ Los Angeles/New York City:

+ B&P Customer Specialist 1: $24.23 - $32.31 / hour

+ B&P Customer Specialist 2: $27.12 - $36.35 / hour

** Time Off Program*
* Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

** Pension Eligible*
* Yes

** Job level*
* We'll consider hiring a candidate at the next level with the right experience and skills.

B&P Customer Specialist 2:

+ 4+ years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

** Work Environments*
* This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC).

You'll work with your…