Field Services Coordinator

Specific Gravity Group is a global multiunit IT solutions provider with expertise in the hospitality and retail industries, particularly for emerging brands. We collaborate with a diverse clientele, from single-location businesses to large enterprise chains, offering personalized support for every project. Leveraging strong relationships with vendors, manufacturers, and distributors, we deliver top-tier solutions to clients of all sizes. Our flat organizational structure allows us to combine enterprise-level capabilities with a personal and customized approach, ensuring client success from initial concept to execution and beyond.

This is a full-time, remote position for a Field Services Coordinator. The role involves coordinating and supporting field service operations to ensure timely and successful project execution. Responsibilities include ensuring customer satisfaction, providing excellent customer service, resolving customer inquiries, and maintaining effective communication with clients and team members. The Field Services Coordinator will also support operational processes to uphold the company’s dedication to exceptional service delivery.

Communication with constant updates between the field and customer are imperative, and the right candidate will possess exceptional interpersonal skills with a proven ability to clearly manage up and down.

• Experience with Field Service operations and ensuring service delivery excellence
• Strong skills in Customer Service, Customer Support, and maintaining Customer Satisfaction
• Excellent Communication abilities, both verbal and written, for engaging with clients and internal teams
• Ability to manage tasks independently in a remote work environment
• Familiarity with the hospitality and retail industries is a plus