Customer Service Representative - Remote

## Customer Service Representative - Remote Apply remote type:
Fully Remote locations:
Georgia, Remote:
Tennessee, Remote:
Pennsylvania, Remote:
Kansas, Remote time type:
Full time posted on:
Posted Yesterday job requisition :
JR101259
** Pay rate:** $16/hr
*
* Who we are:

** At Inte Logix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at Inte Logix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.

Together, we can make a difference.
** What’s the Role About?
** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
* Are you energetic, enthusiastic with an engaging personality?
* Are you driven to deliver effective results while providing excellent customer service?
* Do you have extraordinary communication skills?
** What’s in it for YOU?
*** Paid Training
* Medical, Dental, and Vision Insurance
* Paid Time Off
* Employee Discounts
* Full-time, non-seasonal
* Career Advancement
** Responsibilities:
*** Respond to incoming customer calls regarding their electric and gas services
* Educate customers on billing details including explaining charges, payment options, and available assistance programs
* Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
* Focus on first call resolution with each customer.
* Identify opportunities to add additional services or upgrades that align with customer needs.
* Assist customers with account management, including updates to personal information and services.
* Document customer interactions in the call tracking system.
* Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
* Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
* Perform additional duties as required by management
*
* Qualifications:

*** High School Diploma or GED is required
* 1 year of customer service experience is required
* 1 year of call center experience is preferred
* Excellent customer service experience
* Strong written and verbal communication skills
* Natural ability to empathize with customers
* Ability to project and convey a positive, concerned, and professional image to customers
* Ability to be adaptable and quickly adjust to change
* Must be able to conduct research efficiently and effectively while working within specific time constraints
* Adhere to policies and procedures
* Adhere to work schedule and punctuality requirements
* Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
* Must be able to maintain a high level of confidentiality in dealing with customer information
* Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
** Work at home requirements:
*** Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).
* Download speed must be 10 Mbps or higher.
* Upload speed must be 5 Mbps or higher.
* Dedicated workspace that is in a quiet and distraction free environment.
* Inte Logix will provide a computer to use for the duration of the position.
* Must have personal device for 2 factor authentication

All job offers are contingent upon completion of drug and background checks.

Inte Logix is an equal opportunity employer: M/F/Disabled/Vet
#J-18808-Ljbffr