Customer Care Representative; Clerical Assistant

NOTE:

This posting will close on JUNE 6, 2026 or after 50 applications are received, whichever occurs first.

Start a meaningful role with the Department of Transportation, Lancaster Call Center as a Customer Care Representative. This position will allow you to make a real impact by helping customers understand policies, processes and requirements. You will strengthen your problem solving and communication skills every day. Become part of a dedicated team focused on accuracy, courtesy, and reliable service.

This position focuses on helping customers by providing clear, complete and accurate information about driver and vehicle services. The role supports the public by answering questions, solving problems and guiding customers through complex requirements. As a Customer Care Representative, you will perform the following duties:

• Customer Assistance: Respond to inquiries about driver and vehicle services using approved reference materials
• Information Guidance: Explain complex topics in simple terms to support customer understanding
• Decision
  
  Skills:
  
  Review customer needs and choose appropriate steps to resolve issues
• Record Processing: Prepare correspondence and update customer records when needed
• Issue Detection: Identify possible system or communication errors and report them to supervisors
• Professional Service: Maintain a polite, respectful and customer focused approach in all interactions

• Full-time employment
• Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• This position may be required to work during office closure.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Lancaster. The ability to telework is subject to change at any time.
• Salary: In some cases, the starting salary may be non-negotiable.

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• One year of moderately complex clerical experience
• An equivalent combination of experience and training.

• You must be willing and able to travel to Harrisburg for a minimum of 6 weeks for training and orientation (paid travel expenses)
• You must be able to perform essential job functions.

• Experience using a PC or laptop
• Experience using Microsoft computer applications such as Word, Excel, and Outlook
• Experience effectively communicating orally and in writing
• Experience working in a call center
• Experience with customer service
• Bilingual

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, visit (Use the "Apply for this Job" box below). and click on Veterans.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability.