Enterprise Customer Success Manager; Remote - US​/East

Contract Enterprise Customer Success Manager (Remote - US Central / East)
Contract Enterprise Customer Success Manager (Remote - US Central / East)

This position is posted by Jobgether on behalf of Cobalt. We are currently looking for a Contract Enterprise Customer Success Manager in the United States.



This role offers the opportunity to join a dynamic, fully remote team in a high-impact, fast-paced environment. As a Contract Enterprise Customer Success Manager, you will drive customer adoption, satisfaction, and growth for enterprise clients. You will serve as a trusted advisor, partnering with customers to design and implement successful security testing programs while building strong executive relationships. This position emphasizes strategic thinking, proactive problem-solving, and exceptional communication skills.

You will collaborate closely with internal teams to advocate for customer needs and ensure a seamless experience. The role provides exposure to enterprise-level clients, C-level engagement, and the chance to make a tangible impact on security programs.

Accountabilities

• Own and manage overall relationships with assigned enterprise clients, ensuring adoption, retention, growth, and satisfaction
• Establish trusted advisor relationships with key stakeholders and drive continued value of products and services
• Develop, prepare, and nurture customers for advocacy opportunities
• Build and implement successful security testing programs in collaboration with clients
• Act as the voice of the customer internally, advocating for client needs and ensuring seamless service delivery
• Monitor day-to-day execution and customer satisfaction, proactively addressing escalations and risks
• Manage annual renewal processes and identify upsell opportunities in alignment with customer goals
• Interface with internal teams and C-level executives to ensure alignment and exceptional client experience

Requirements

• 3-5 years of experience in Customer Success, Account Management, or related roles
• Strong commercial and consulting mindset with experience managing enterprise clients
• Project and program management skills with the ability to prioritize multiple initiatives
• Proficiency with Salesforce and CRM tools
• Excellent written and verbal communication, comfortable engaging with C-level executives
• Detail-oriented, analytical, and able to thrive in fast-changing environments
• Self-driven, proactive, and eager to learn and adapt
• Demonstrated passion for customer success and ability to deliver measurable outcomes

Benefits

• Competitive hourly pay range: $30-$37 per hour
• Fully remote, contract-based position with flexible work arrangements
• Exposure to enterprise-level clients and high-impact projects
• Opportunity to collaborate with cross-functional teams and influence customer programs
• Experience in cutting-edge security testing and SaaS solutions

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:

Our AI evaluates your CV and Linked In profile thoroughly, analyzing your skills, experience, and achievements.

It compares your profile to the job's core requirements and past success factors to determine your match score.

Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

Seniority level

• Seniority level
  
  Mid-Senior level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Customer Service
• Industries Non-profit Organizations and Primary and Secondary Education

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