Call Center CSR REMOTE

Throughout the past 30 years plus MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results.

• Pay: $15/hour paid training
• Schedule:
  
  Weekday (Monday‑Friday) 8:00AM‑5:00PM during training; 9:00AM‑6:00PM CST after training with one-hour lunch and two paid 15‑minute breaks
• Remote—anywhere in the U.S.
• Training: 3weeks, with access sent the Friday before class starts

We are actively hiring Remote Customer Service Representatives to support high‑volume programs for the New York Department of Labor and EBT/EPC services. The hiring decision is made solely for this project.

• Take inbound calls from customers regarding debit card accounts
• Assist with account questions, issues and troubleshooting
• Navigate multiple computer systems with speed and accuracy
• Provide professional, friendly, solution‑focused support
• Recommend solutions that best meet customer needs
• Use feedback and coaching to continuously improve

Training:
Monday‑Friday 8:00AM‑5:00PM (3weeks). Training access sent the Friday before class starts. After training:
Monday‑Friday 9:00AM‑6:00PM CST (one‑hour lunch and two paid 15‑minute breaks).

• Use your own computer initially until company equipment ships (usually week one)
• Desktop laptop or large tablet required; no cell phones
• Internet speed of 50
  
  Mbps upload/download
• Comfortable being on camera if requested
• Typing speed: 25
  
  WPM or more
• Internet assessment: 70% or higher

• 6+ months of customer service experience (phone or in‑person)
• Comfortable working on a computer and multitasking
• Strong communication and customer‑first mindset
• Reliable, punctual and ready to work
• High School Diploma or GED
• 18years or older

Key

Skills:

Children Activity, Feed, ASP.NET, Corporate Strategy, Health And Safety Management.

Benefits with MMC Group:
Health insurance plans for active candidates on assignment including medical, dental and vision coverage, life and disability insurance, and additional voluntary benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by compliance with federal law. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Immediate openings:
Spots are filling quickly and training classes are limited. If you’re ready to start working from home with steady pay and a clear schedule, apply now before this class fills!