Automotive Customer Service Representative - Remote US TP

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, , IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

• Find innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de‑escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

468302

High School/GED

Work From Home

• High School Diploma or equivalent.
• Minimum of 6 months of Customer Service Experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows‑based systems.
• Customer Service and/or Sales Experience Preferred.
• College degree preferred but not required.

• Process Excellence:
  Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration:
  
  Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication:
  Outstanding communication, listening, and analytical skills.
• Organizational
  
  Skills:
  
  Strong organizational and problem‑solving skills.
• Emotional Intelligence:
  Ability to prioritize tasks and work well under pressure while remaining focused.
• Open‑Mindedness:
  Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking:
  Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.
• Solution‑Oriented:
  Proactive approach to problem‑solving with a focus on creating a positive customer experience.

• Minimum subscribed download rate equal or exceeds 25.0 Mbps.
• Minimum subscribed upload rate equal or exceeds 10.0 Mbps.
• ISP must have no packet loss and ping under 50 ms.
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
• Proof of internet speed required.
• Clean and quiet workspace.

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

City
:
United States

State
: N/A

Job Code
: _Home WFH

Affiliate Sponsor
:
Teleperformance

Salary Range