Customer Service Representative - Part Time

Williams‑Sonoma Inc.

Customer Service Representative (Part‑Time availability)

Now accepting applications until April 24, 2026. Accepting applications from the following states only: AZ, GA, FL, AR, NC, AL, CT, TX, WI, VA, MD, TN, OH, OK, UT, , KS.

Do you love helping people? Thrive in fast‑paced environments? Want to work from home in a role where you make someone’s day every day?

If you’re someone who:

• Brings positive energy
• Solves problems with confidence
• Loves great products and even better discounts

✅
Customer‑Focused Support

• Serve as the first point of contact for customer inquiries via phone
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions
• Handle escalations with professionalism, ensuring a smooth resolution process

✅
Problem‑Solving & Ownership

• Apply critical thinking to troubleshoot issues and offer appropriate solutions
• Approve adjustments, returns, or other resolutions within established guidelines
• Follow up with customers to ensure complete satisfaction and issue solutions

✅
Service with Integrity

• Uphold company values by providing honest, ethical, and transparent support
• Maintain confidentiality of customer data and company policies
• Stay informed about product updates, policies, and procedures to provide accurate information

✅
Collaboration & Continuous Growth

• Work closely with team members and leadership to improve service processes
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence
• Provide feedback to improve company policies and customer experience strategies

• Competitive pay starting at $15.00/hr
• Recognition based incentives and bonuses
• PTO, Vacation, and Sick Pay benefits
• Employee discounts and perks (up to 40% off most products and brands)

• 1+ years of customer service experience (retail, call center, or hospitality preferred)
• Strong communication skills – Ability to de‑escalate and resolve issues professionally
• Problem‑solving mindset – You think fast and adapt quickly
• Integrity and reliability – You do the right thing, even when no one is watching
• Comfortable working in a fast‑paced environment with performance goals
• Tech‑savvy – Ability to navigate multiple systems and multitask efficiently

To work from home, agents must have their own full‑size or all‑in‑one desktop personal computer, or a traditional laptop personal computer meeting the specifications listed below.

• Tablet‑based/convertible PCs (e.g., Microsoft Surface)
• Chromebooks
• Steam Decks
• Mobile phones (unless needed for two‑factor authentication)

• Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
• Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
• Mac iOS 13 or newer

• PC fully updated with all current windows and optional updates.

• Anti‑virus program running (Microsoft Defender sufficient).

• Google Chrome web browser (other browsers may not work).

• ≥ 6 GB RAM (recommended 8 GB).
• Enough free internal storage to install and run systems.
• Minimum optimal screen resolution: 1920 × 1080.
• External wired mouse.
• Keyboard (wired preferred).
• Webcam (for training and meetings).
• USB headset – wired required; wireless/Bluetooth headsets not acceptable.
• Preferred headsets:
  Jabra Evolve 20 UC, Logitech H390.
• Headset models NOT supported: MPOW, Cyber Acoustics, NUBOW.

NOTE:

Built‑in laptop track pads are not recommended.

Your system’s internet speed will be tested using our System Checker during the pre‑hire process and throughout employment as needed.