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Senior Manager, AI-Driven Customer Success; Remote
Remote / Online - Candidates ideally in
Tuscaloosa, Tuscaloosa County, Alabama, 35401, USA
Listed on 2026-06-09
Tuscaloosa, Tuscaloosa County, Alabama, 35401, USA
Listing for:
DataGrail
Remote/Work from Home
position Listed on 2026-06-09
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Data Grail is looking for a Senior Manager, Customer Success to lead and develop a team of Customer Success Managers (CSMs). You will play a pivotal role in driving renewal performance and coaching your team to ensure customer success while advocating on behalf of both the team and the customers within the company.
The position requires strong leadership in a fast-paced SaaS environment, technical fluency, and a passion for AI adoption, aiming to achieve a consistent renewal rate above 95% and enhance customer engagement.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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