Product Designer, AI-Native Products; Senior​/Level

Location: Europe remote or London hybrid

We’re looking for a Senior (L5) or Staff (L6) Product Designer to lead design for Synthesia’s AI‑native product surfaces: the experiences where employees learn through conversation, companies localise content at scale, and AI becomes a direct participant in how work gets done – not just a tool behind the scenes.

This area is central to redefining what a video platform can be: moving upstream from content creation into workforce development, and making complex AI capabilities feel natural, trustworthy, and effective for everyday users.

You’ll operate as a senior IC: setting direction, influencing roadmap decisions, shaping bets with Product and Engineering leaders, and raising the craft bar either across Skills or Dubbing & Localisation.

In practice, this role is about solving AI‑native design problems, for example:

• Designing real‑time, conversational avatar experiences that feel engaging and natural – not robotic or gimmicky – for employees learning and practising skills at work.
• Creating interaction patterns for AI‑driven workflows (dubbing, localisation, skills authoring) that give users the right amount of control, transparency, and trust without overwhelming them with complexity.
• Improving output quality through better structure, guidance, and feedback loops – helping users understand what the AI is doing, catch issues early, and iterate with confidence.
• Designing localisation workflows that scale across languages, locales, and content types – handling the nuance between dubbing, translation, and full cultural adaptation without exposing that complexity to users.
• Working at the frontier where AI changes what “interaction” means, and the best patterns are genuinely still being invented.

• Own major AI‑native bets end‑to‑end, from problem framing to shipped outcomes and iteration.
• Set a design vision for either Skills or Dubbing & Localisation surfaces, and influence adjacent product areas to stay coherent.
• Partner closely with Product and Engineering to define what “great” looks like (principles, quality bar, success metrics) and then drive toward it.
• Prototype and test interaction models quickly – including novel agentic and conversational patterns – and know when high‑fidelity matters.
• Raise the bar on craft: interaction design, UI quality, systems thinking, and consistency across AI‑native experiences.

• Significant experience designing complex, high‑usage product surfaces – ideally including AI‑native products, agentic features, conversational interfaces, or products where the system takes meaningful autonomous action.
• Strong craft in interaction design and visual design, and a track record of shipping work that measurably improves the product experience.
• Comfort operating in ambiguity: you can turn unclear and fast‑moving problem spaces into crisp direction, and you do not wait for perfect clarity.
• Systems thinking: you understand how AI capabilities, model constraints, and product architecture shape what’s actually possible in the UX – not just what looks good on a screen.
• Excellent communication in design reviews and cross‑functional decision‑making contexts.
• Experience designing workflows where trust, transparency, and user control are central – helping users feel confident in AI‑driven outputs rather than confused or excluded.
• A track record of tackling novel problems in maturing product spaces, and shaping the product from early‑stage bets through to execution.
• The ability to leverage feedback from users and customers to ensure the product continues to meet real needs – including enterprise users with high stakes around quality, compliance, and scale.

• Put the Customer First
• Own it & Go Direct
• Be Fast & Experimental
• Make the Journey Fun

• A flexible, remote‑friendly role based out of Europe or one of our hubs in London, Copenhagen, Munich, or Zurich.
• 25 days of annual leave + public holidays in the country where you are based.
• A generous referral scheme.
• Work from home set‑up.
• At Synthesia, you can work from anywhere (within reason) in the world for up to 60 days per year!
• A huge opportunity for career growth as you’ll help shape a market‑defining product.