Residency Admissions Lead — Hybrid Remote Trainer

Overview

The Admissions Officer Residency Lead position is responsible for the completion of various responsibilities related to processing and evaluation residency applications and admissions applications. This position includes a lead role with residency with responsibility for residency training, modifications to the residency application, covering residency info events, and helping with residency committee decisions. Incumbents in this position must be friendly and enjoy serving students, accurate and detail oriented, self-motivated, organized, and able to work in a fast-paced office as a selfless team member.

This position is eligible for hybrid remote work within the state of Utah

• Evaluate residency status of applicants and process residency reclassification applications.
• Serve as a residency lead which includes providing ongoing training and support to other admissions officers on residency issues.
• Take a lead role in helping refine and troubleshoot residency processes.
• Make certain residency policies and procedures are kept up-to-date and well documented.
• Supports the residency committee including assembling applications for review, fact finding, researching options.
• Work with Service Now programmer to help refine and troubleshoot residency application and processes.
• Ensure that residency applications move through the various processes in an accurate, timely manner.
• Ensure that application materials move through the various admissions processes in an accurate, timely manner.
• Counsel with prospective students and help them complete the admissions process.
• Data entry of application materials.
• Request missing information from applicants.
• Evaluate high school and college transcripts.
• Evaluate applications and make admissions decisions.
• Assist other USU department personnel with admissions issues.
• Consistently exhibit behavior which helps create a positive and productive atmosphere in the office. Practice good people skills and help coworkers in a spirit of cooperation and support.
• Provide excellent customer service when counseling and assisting prospective students, USU academic advisors, and other university personnel.
• Counsel with prospective students and help them complete the admissions and residency process.
• Additional duties include answering phones, helping with the front counter, and assisting with the day-to-day operations of the Admissions Office.

Minimum Qualifications:

• Four years of related experience; or an associate degree/vocational training plus two years of experience; or a bachelor's degree is required

Preferred Qualifications:

• Experience working with a computer information system
• Utah State University and/or Utah State University Eastern experience

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills
• Ability to troubleshoot processes and systems
• Ability to train others on policies and procedures
• Friendly and service oriented with excellent customer service skills
• Must enjoy working with students and as a selfless member of a team
• Dependable with a strong work ethic
• Ability to work under pressure in a fast-paced office environment
• Enjoy repetitive work
• Excellent organizational skills and attention to detail
• Strong deductive reasoning, problem solving, and prioritizing skills
• Accurate keyboarding, data entry skills
• Competent in Microsoft Office

Along with the online application, please attach:

** Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

The Admissions Pathways & Engagement Department is responsible for guiding prospective students through the application process, and providing information about academic programs, campus life and admissions requirements through campus visits and outreach. We offer various pathways to admission and unforgettable events to allow students to decide to make USU their home. We are committed to fostering meaningful and collaborative relationships built on dependability, trust and mutual respect.

Within our campus community, we strive to find solutions guided by integrity, adaptability and perseverance. For our students, we believe in building a supportive atmosphere through helpful engagement while listening to concerns and seeking ways to serve the Aggie Family.

Admissions is housed within Strategic Enrollment Management under the Division of Student Success. Strategic Enrollment Management (SEM) opens doors to the Aggie Experience! We are here for the learner, because of the learner, and we advocate for the learner. We are engaged in their…