Venue Events Coordinator

Role Overview

The Line venue operates as a dedicated commercial business unit within Nesta. The venue team manages The Line venue spaces and is responsible for the commercial and operational services. The postholder will support the Venue Events Manager (VEM) in facilitating the delivery of external client, internal tenant and Nesta staff events, ensuring both operational excellence and commercial profitability.

• Venue set up – work with the building team and external agency porters to ensure all spaces are set up as per client requirements
• Supplier management – work with our in‑house catering partner (FIKA) on client requirements, as well as external suppliers (e.g. AV, production companies, entertainment agencies)
• Secondary point of contact on the event day, occasionally stepping up to be the main point of contact with support from the Venue Team
• Produce event run sheets for each event which will instruct all departments on the client requirements
• Support the VEM with health and safety duties including risk assessments, contractor monitoring and other statutory and non‑statutory site requirements
• Liaise with clients on their venue branding requirements, updating in‑house digital signage with relevant logos

• With the sales team, manage the iVvy CRM tool to ensure client records are accurately maintained
• Collate and maintain the department processes and procedures manual
• Generate invoices and chase payments pre‑ and post‑event, always ensuring events only go live with 100% of costs paid up front
• Post‑event client follow‑up and feedback form management – engaging clients post event on their experience is an essential part of measuring and maintaining the quality of our service
• Monitor and respond to queries on the internal ‘venue hire’ Nesta Slack channel, adding venue requests to the Google calendar
• With guidance from the sales team, monitor and respond to general enquiries in the venue Google inbox (e.g. schedule site visits, respond to basic venue information requests)

• Occasionally step up to conduct client site visits with support from the Venue Team
• Attend training and courses as directed by the Group
• Any other reasonable request from the General Manager and Senior Management Team

• Use of iVvy venue and event management software (CRM)
• Event management and operational delivery, preferably from a venue, with a successful track record of project managing and delivering a range of events of varying scale and scope
• Procuring, negotiating with, and managing suppliers
• Use of Salesforce, Slack and Asana
• IOSH Managing Events Safely certification

• Excellent written and spoken communication
• Well organised with excellent attention to detail
• The ability to multi‑task effectively and prioritise workload
• The ability to work well under pressure
• The ability to anticipate expectations and resolve issues
• A smart and professional appearance with a polite, courteous and professional manner
• Communication style that allows positive and open dialogue with clients and employees
• Collaborative working spirit that enhances and builds effective working relationships both internally and externally

• Salary
  :
  Circa £29,300 plus array of benefits, including private medical insurance, dental insurance, the ability to buy and sell annual leave, eyecare vouchers and more
• Location
  :
  Blackfriars, London, on site
• Term
  :
  Permanent
• Hours
  :
  Full‑time role with a range of flexible working arrangements encouraged
• Reports to
  :
  Venue Manager

At Nesta, we believe that a diverse workforce leads to a more innovative, creative and high‑impact organization. We want our workforce to represent the communities we serve, and we actively seek to reach a diverse pool of candidates. Reasonable adjustments are considered for prospective employees where needed. We support flexible working arrangements, including working from home, compressed or part‑time hours, job shares and other arrangements.