Travel Specialist - Remote

The After Hours Travel Specialist is responsible for booking and following up on travel reservations including air, hotel, and car rentals for clinicians and internal corporate employees. This role is responsible for achieving individual and contractual service level goals related to telephone, quality, and productivity as well as monitoring, sorting, and working global distribution system (GDS) queues to maintain quality control daily.

Worldspan or Sabre native are required.

The hours for this position will be :

Saturday 9:00 AM-9:00 PM ET

Sunday 9:00 AM-9:00 PM ET

Monday 3:00 PM-12:00 AM ET

Tuesday 3:00 PM-12:00 AM ET

Travel Bookings - 100%

• Books travel requests made by Customer Care Specialists on behalf of clinicians within assigned divisions
• Researches travel issues and takes corrective action
• Works with Travel, Inc. corporate or Travel, Inc. consultants to learn new software and take ongoing GDS training
• Keeps management well informed of area activities and of any significant problems
• Completes assigned documentation in an accurate and timely manner

• May work on special projects or other duties as assigned

• Communicates with external travel vendors

• High School Diploma or equivalent required;
  Bachelor’s degree preferred.
• 1-2 years of corporate travel experience on Worldspan or Sabre required.

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Global Distribution Systems (GDS)
• Strong organizational and time management skills
• Ability to work independently
• Strong communication skills - both oral and written
• Ability to work with sensitive information and maintain confidentiality
• Solid critical thinking and problem-solving skills

• Customer Focus
• Tech Savvy
• Decision Quality
• Action Oriented
• Interpersonal Savvy
• Builds Networks
• Communicates Effectively

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
• Paid parental leave.
• Company sponsored 401k plan with company matching.
• PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
• Tuition reimbursement for continuing education.