IT Field Operations Technician

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As an IT technician, you will have the following responsibilities and main acitivities as an IT Operations Technician:

Provide first-line support for local users as well as remote support for users in the region.

• Hardware and software support on site;
• Support and maintenance for laptops, desktops, (imaging/reimaging), MDF's, and mobile phones

• Perform maintenance on server and network equipment.
• Handle and resolve tickets according to established KPIs.
• Provide occassional out-of-office-hours support when required.
• Execute daily tasks assigned by management, users, or external sources within the defined area of responsibility (Hardware/Software).
• Take appropriate actions, perform maintenance, and apply updates to configuration items to ensure business continuity and information security.
• Participate in the IT Hotline Service as needed.

Provide high quality with respect to IT services and project.

• Provide end-user training and deliver technical support related to infrastructure projects.
• Work closely with IT management to achieve organizational goals.
• Support and collaborate on IT projects.
• Cooperate on business-related projects within the IT scope.
• Enforce an promote IT security standards.

• Execute moderately complex, predefined tasks across a variety of contexts, including, some non-routine activities.
• Improve and adapt existing methods and processes based on practical experience and observed needs.

Support IT management in the following areas:

• Management of IT-related assets, including assignment, inventory control, and full lifecycle managment.
• Ensuring compliance with software licensing requirements.
• Performing software audits and maintaining accurate records.

To successfully perform in this role, the role requries strong competencies to ensure success in a dynamic work enviroment:

• Strong knowledge in work area
• Interpersonal and communication skills
• Analytical and problem solving skills
• Interpersonal and communication skills
• Teamplayer
• The ability to work under pressure
• Working in a Multinational environment.

In addition the following qualifications are required to perform this role:

• A degree in Technical School (more specific in IT or Computer Science)
• 2-3 years of relevant experience
• Professional experience in Ticketing Systems
• Relevant experience in Hardware Support
• Relevant experience in a complex IT environment is a plus
• Fluent in Ducth and English (written and spoken).
• Strong MS Office Skills

Last but not least we offer an engaging and supportive work environment where your contributions make a real impact. Herewith an overview of what we offer:

• 1 day remote working per week.
• 17,5 additional leave days (ADV days).
• Felxible working hours: start between 7:00 - 10:00, finish from 15:00 onwards.
• Hospitalization insurance: employee contribution of EUR 2,50/month, with coverage avalaible for the whole family.
• Company laptop
• Cafetaria plan: tailor your benefits (bike lease, multimedia, and many more)

At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.

We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!

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