Support Engineer; L1

About Adhese

adhese builds smart adtech solutions for a cookieless future from its offices near Ghent (Belgium) and Wroclaw (Poland). The adhese platform enables media owners to monetize their media inventory and first-party data and facilitates advertisers to reach their audiences efficiently in a simple way.

We are looking for a dedicated Support Engineer (L1) to join our Support & Integration team located in Gentbrugge, Belgium.

• Customer Support & Issue Resolution:
  Respond to customer queries, investigate issues and troubleshoot reported problems effectively.
• Technical Triage:
  Identify complex technical issues and software bugs, ensuring they are accurately documented and transferred to our technical specialists when necessary.
• Communication Bridge:
  Act as a liaison between customers and internal stakeholders, conveying feedback and feature requests to help shape the future of our platform.
• Documentation & Training:
  Create comprehensive FAQs and guides to empower users to find solutions independently. You will also conduct onboarding and training sessions for new customers.
• On-Call Support:
  Participate in an on-call rotation to provide essential support for critical incidents outside of standard business hours.

We need a logical thinker with a customer-first mindset who can remain calm under pressure.

• Technical Proficiency:
  Basic knowledge of HTML/CSS, JavaScript, XML/JSON, Bash, or the use of browser consoles for troubleshooting.
• Strong Communication:
  Outstanding verbal and written English skills are essential for clear interaction with customers and teams worldwide.
• Problem-Solving Mindset: A logical and analytical approach to investigating and resolving technical issues.
• Adaptability:
  The ability to stay updated on industry trends and adapt to evolving technologies and customer needs.
• Collaboration:
  
  A team player who can work independently but also thrives in a cross-functional, agile environment.

• unlock your potential.Feel appreciatedandbenefitfrom development opportunities to advance your career.
• your time, your way.Balance your life with flexible hours, structural remote work, and plenty of holidays.
• makea difference.Use your talent to solve real-world problems and help us in creating a more sustainable future.
• earn your worth.Enjoy a competitive salary, great benefits, and the flexibility to choose what matters most to you.
• lovewhere you work.Join a smart, supportive team, that embraces boldness, mutual connection and having lots of fun.
• comeas you are.Be part of a diverse, inclusive workplace, where authenticity and equal opportunity are paramount.

Ready to help us build the future of AdTech?
Apply now
!