Information Technology Generalist

THE POSITION

Do you want to provide network connectivity support and end user support services to physical offices and telework users who serve employment, banking, and revenue programs? Apply for this Information Technology Generalist 1 position with our Enterprise Technology Services Office’s Workstation Operations & Technical Services staff. Our team of specialists performs operating systems support, installation, maintenance, configuration, and troubleshooting of computer environments and operations for various program areas within the northeastern region of Pennsylvania, as well as provides day-to-day support to the Bureau of Disability Determination (BDD).

Take the next step in your IT career with us!

In this position, you will be responsible for a variety of IT support functions within a specific geographic region of the Commonwealth. Work involves resolving technical hardware and software problems through the provision of exceptional customer service, maintaining network performance and reliability, maintaining the inventory of our department’s computer resources, and researching and evaluating new products and technologies to improve operations and help meet customer needs.

You will also assist with office relocation functions, major infrastructure project roll outs, and physical site planning, as well as perform on-site inspections during the construction phase. This includes installing and setting up new hardware, software, and physical infrastructure network devices and data cabling.

We will rely on you to serve as an expert resource on network connectivity, problem resolution, and the installation and configuration of newly acquired or upgraded hardware and software, and to collaborate with other IT staff to resolve more complicated connectivity and performance issues. Share your technical skills and help ensure state offices have the hardware, software, and technical support they need to provide services that benefit all people in Pennsylvania!

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30‑minute lunch.
• This position requires travel throughout the northeastern region of Pennsylvania.
• Telework:
  You may have the opportunity to work from home (telework) full‑time if you have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office. The ability to telework is subject to change at any time.
• Salary:
  In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title), or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field; or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• An equivalent combination of experience and training.

• This particular position also requires possession of a valid driver’s license.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS)…