Customer Success Support Engineer - Remote

ENVIRONMENT:

Our client is a fully featured integration and data processing platform built for the connected cloud era, offering a hybrid solution that combines iPaaS, ESB, ETL, API Management, and Big Data capabilities. This role operates within a fast-paced, technology-driven environment where innovation and speed-to-value are paramount. The Customer Success Support Engineer will work at the heart of the post-sale client journey, collaborating with internal technical teams and external clients to ensure seamless platform adoption and ongoing satisfaction.

This dynamic setting requires a proactive problem-solver who can navigate complex integrations, manage client expectations, and contribute to continuous improvement in service delivery.

REQUIREMENTS:

Common systems you will interact with

• SQL
• Salesforce
• Hub Spot
• AMS
  360
• Intercom
• Send Grid

Essential experience and skills

• A bachelor’s degree in IT or Sciences (BSc, BIS, BEng or BCom)
• Experience working with JavaScript/typescript essential.
• Experience working with SQL.
• Experience working with API integrations.
• Experience working with Mongo
  
  DB (beneficial).
• Experience working with front-end frameworks (svelte would be beneficial but
• not required)
• Knowledge of how Rest and Soap works

ATTRIBUTES:

• Able to work adjusted hours to cater for international clients (10am - 19:00pm).
• Be able to work independently but collaborate constantly.
• Not be afraid of failure, as success comes from trying and pushing boundaries.
• Solution oriented and resilient in the face of challenges.
• Demonstrate motivation to learn new skills and technologies.
• Excellent interpersonal skills, curious, creative, and fun to work with.