Senior Implementation Advisor - Permits, Planning & Licensing

Senior Talent Acquisition Specialist @ PSD Citywide Inc.

About PSD Citywide

PSD Citywide is a leading provider of enterprise asset management, maintenance, financial, GIS, and permitting software solutions, along with advisory services. Offering the only purpose-built, fully unified cloud-based SaaS solution for municipal governments, PSD Citywide supports the management of over $400 billion in municipal assets across North America. With a multidisciplinary advisory team of Asset Management, Finance, Engineering, and Municipal practitioners, combined with an in-house software development group, PSD Citywide delivers comprehensive solutions to ensure best-in-class service for its clients.

The Senior Implementation Advisor will manage medium-to-large sized, multi-phase Software Implementation projects within our Citywide Permits, Planning & Licensing Platform. This platform improves application staff approvals while allowing the public to easily submit applications, receive real-time status updates, and pay online. The Senior Implementation Advisor will also be responsible for creating and maintaining project documentation and communicating with internal and external stakeholders to interpret, document and resolve and/or escalate issues in a timely, professional and customer centered manner.

The Senior Implementation Advisor will work directly with our clients, assisting in defining their requirements and identifying their business objectives. They must possess logical software problem-solving skills with the ability to clearly understand business problems and communicate solutions to the client while adhering to project deliverables and schedules. As a senior team member, you will also be responsible for mentoring junior team members.

This is a Full Time Remote based role within Canada.

What we offer

Competitive Salaries: We recognize and reward your skills and experience with a competitive pay structure.

Benefits Package: Dental, Vision, Health benefits together with our full benefits package to keep you and your family covered.

Company Matched RRSP Contributions: PSD Citywide offers a 4% company-matched RRSP contribution, if you contribute a certain percentage of your salary to the group RRSP, your employer will match that contribution up to 4% of your salary, effectively doubling your retirement savings.

Remote Work Options
:
Work from anywhere in Canada that suits you while staying connected with our team.

Flex Hours & Paid Time Off: Enjoy flexibility in your schedule and paid time off to recharge when you need it.

Summer Fridays: Friday’s off for 10 weeks in the summer months. Spend time in the sun with friends and family!

Social and Charity Events and Initiatives: Join PSD City Kind! A group dedicated to fostering kindness and community engagement across North America.

Career Framework: Clear paths for growth and development, helping you reach your career goals with ongoing learning and mentorship.

Job Duties & Responsibilities

• Act as Project Manager on medium-to-large sized multi-phase software implementation projects.
• Manage client expectations, serves as a subject matter expert to provide best-practice solutions and advice while recommending a course of action.
• Manage multiple implementation projects simultaneously, prioritizing effectively to ensure on-time and accurate implementation while managing expectations with clients throughout the project process.
• Plan, track and communicate throughout the software implementation project lifecycle, while managing project constraints to achieve client success objectives.
• Utilize internal Project Management Software to communicate and manage the lifecycle of each implementation project and prepare applicable project reports and status updates.
• Understands PSD's product release and patch process, planning potential client impact accordingly.
• Discuss JIRA tickets during team status meetings, collaborate on solutions and prioritize requirements.
• Work with client stakeholders to recommend process improvements and to develop and implement software configuration strategies.
• Facilitate requirements gathering sessions with clients to identify business objectives, providing software demonstrations to fully explain capabilities.
• Analyze data to determine best course of action and configuration.
• Create and maintain configuration, testing, process, project documentation as needed configure components based on the needs analysis.
• Escalate client issues to appropriate team members to ensure that they are addressed in a timely manner.
• Advise clients on applicable industry best practices.
• Act as a guide and mentor for junior staff members.
• Possess a strong understanding of our products, services and processes and suggest areas for improvement when necessary, creating new analytic solutions that will become part of PSD’s core deliverables.
• Maintain industry leader status through continuous team development and contributions to PSD knowledge base by attending conferences, user groups and industry…