Operational Transformational Lead; Home-based

Role Outline

Health Partners is seeking an Operational Transformation Lead to help deliver the Operational Efficiency Workstream of the Modernisation & Agentic Automation Strategy.

This workstream is focused on driving cross-functional efficiency and establishing end-to-end data alignment across Marketing, Sales, Account Management, Operations, Finance and Clinical Support. The role will help define and standardise workflows, align data structures, and establish an integrated operational dataset that enables real-time visibility and forms the foundation for enterprise automation and AI-driven process execution.

Supporting the Technical Programme Manager you will work across business and technology teams to remove fragmentation, introduce consistency, and create the conditions required for scalable automation and LLM-driven orchestration. Your success will be measured through improved operational efficiency, data consistency, visibility of performance, and readiness for automation at scale.

In this role you will own the end-to-end delivery of our Operational Efficiency Modernisation workstream, translating strategy into actionable plans, focusing on workflow standardisation, data alignment, and automation readiness. You will lead cross-functional efforts to streamline processes, eliminate inefficiencies, and design scalable workflows as a foundation for automation and AI integration.

Key responsibilities include defining enterprise automation frameworks, standardising core data definitions across teams, enabling real-time performance visibility through integrated reporting, and driving adoption of consistent processes and practices. The ideal candidate will possess strong cross-functional leadership skills, ensuring alignment across business and technology teams, while maintaining compliance with clinical, regulatory, and data governance standards.

Demonstrated experience in delivering cross-functional operational transformation, with expertise in process design and standardisation across diverse business functions. A proven ability to align data definitions and enhance data quality across systems and have a working knowledge of automation, workflow orchestration, and AI-driven processes. You will have the capability to collaborate effectively across business and technology teams without formal authority. Strong stakeholder management skills with the ability to align priorities in complex settings coupled with results-oriented mindset with a focus on driving progress and resolving obstacles.

Ideally you will have experience in a healthcare or other regulated industries, be familiar with data platforms, analytics, or enterprise integration and have a background in large-scale transformation or post-acquisition environments. You will have knowledge of process mining, workflow tools, or automation platforms.

Home-based UK

Please note that this job advert is for remote working from home in the UK only. Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK and must be available to work during UK working hours. Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.

This is a full time position, working Monday to Friday, 37.5 hours per week.

We are offering a competitive salary for this position

We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Health cashback plan

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with…