Senior IT Officer
Remote / Online - Candidates ideally in
Dubai, Dubai, UAE/Dubai
Listed on 2026-05-03
Dubai, Dubai, UAE/Dubai
Listing for:
NADIA Recruitment & Management Consultants
Remote/Work from Home
position Listed on 2026-05-03
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Project Manager, IT Consultant
Job Description & How to Apply Below
Job Summary
Our Client requires an Senior IT Officier with hands‑on experience with SAP, particularly those with expertise in integrating SAP with other software systems.
Key Responsibilities- Global IT Infrastructure Management
- Oversee and manage global IT infrastructure to ensure reliable performance and scalability across multiple regions, data centres, and remote offices.
- Ensure integration of global systems, networks, and applications to support business growth and operations.
- Advanced Technical Support
- Act as the primary escalation point for complex hardware, software, network, and system issues.
- Provide hands‑on troubleshooting and resolution for high‑level IT problems affecting global users.
- System and Network Administration
- Install, configure, maintain, and upgrade IT infrastructure including desktops, servers, laptops, printers, and network devices.
- Administer Windows OS, Microsoft 365, ERP systems, VPNs, and networking solutions.
- IT Security and Compliance
- Ensure compliance with IT security policies, data protection standards, and regulatory requirements.
- Implement and maintain firewalls, antivirus systems, and encryption protocols.
- Disaster Recovery and Business Continuity
- Develop, maintain, and test disaster recovery and business continuity plans.
- Oversee system backups, data recovery, and conduct disaster recovery drills.
- IT Asset Management
- Manage the full IT asset lifecycle: procurement, tracking, maintenance, and disposal.
- Ensure proper licensing, inventory control, and cost optimization.
- Vendor and External Coordination
- Coordinate with external IT vendors and service providers.
- Negotiate contracts, manage vendor relationships, and ensure SLA compliance.
- Documentation and Reporting
- Maintain IT documentation including SOPs, system architecture, configurations, and incident reports.
- Provide regular reports on system performance, uptime, security, and projects.
- Global User Support and Training
- Provide user support and training on new technologies and tools.
- Develop user guides, FAQs, and knowledge‑sharing resources.
- Continuous Improvement and Technology Strategy
- Stay updated on emerging technologies and global IT trends.
- Drive automation, cloud adoption, and digital transformation initiatives.
- Bachelor’s degree in Information Technology, Computer Science, or related field
- IT certifications such as CompTIA Network+, Microsoft, Cisco, ITIL (preferred)
- 5–7 years of experience in IT support, systems administration, or IT operations
- At least 2 years in a senior or supervisory role
- Strong hands‑on experience with Windows OS, Microsoft 365, networking, ERP systems
- Experience with helpdesk systems, IT asset management, and vendor coordination
Position Requirements
10+ Years
work experience
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