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SaaS Escalation Lead | Remote
Remote / Online - Candidates ideally in
Oregon, Dane County, Wisconsin, 53575, USA
Listed on 2026-05-20
Oregon, Dane County, Wisconsin, 53575, USA
Listing for:
ADIT
Part Time, Remote/Work from Home
position Listed on 2026-05-20
Job specializations:
-
IT/Tech
IT Project Manager, Technical Support
Job Description & How to Apply Below
ADIT is seeking a proactive Escalation Manager to oversee high-priority customer issues within our SaaS environment. The ideal candidate will ensure timely resolution while liaising with technical teams and support functions.
Responsibilities include handling critical escalations, coordinating communication with customers, and analyzing root causes. Applicants should possess a degree in IT or related fields and have at least 5 years of relevant experience.
Benefits include remote opportunities, flexible schedules, and a collaborative work environment.
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