Network Field Engineer II

DESCRIPTION

As part of the remote operations team, you will analyze available data to troubleshoot problems by effectively using appropriate methods, test equipment, tools, and related software to maintain network integrity. You will also provide corrective actions or refer you to the proper vendor or support group for immediate issue resolution.

You will also install and maintain equipment in the Sinch Central Office/Network. You'll work with customers and vendors to test and accept circuits and trunk groups, both SIP and TDM. Additionally, you'll participate in exercises and actions related to installation, test/turn‑up, and acceptance of all equipment in accordance with installation specifications issued by Network Engineering, NOC, EWOs and SOPs.

• Install, test/turn‑up of circuits and trunk groups (DS3, T‑1, Ethernet 1G and 10G).
• Install, test/turn‑up of network equipment (soft‑switch, DCS, routers).
• Perform preventive and corrective maintenance on all equipment platforms, along with associated peripherals and ancillary devices.
• Analyze available data to troubleshoot problems using appropriate methods, test equipment, tools, and software.
• Utilize a full range of technical knowledge related to the Sonus switching platform and transport network, including equipment analysis, performance evaluation, operational report analysis, and assessment of conditions that may affect service.
• Provide corrective actions or refer to the proper vendor or support group for immediate issue resolution.

• Associate’s or BS degree, or equivalent work experience.
• Proficiency in the use of Central Office test equipment such as T‑Berd 224/310/5800, T‑BERD 8000, protocol analyzer or equivalent.
• Minimum of 2 years of experience and knowledge of central office switches (Nortel DMS, Ericsson, Lucent, etc.) or soft switch; SONUS platform preferable.
• Knowledge of the public switched network.
• Knowledge of troubleshooting, installation and maintenance practices.
• Experience with central office physical infrastructure.
• Demonstrated understanding of high‑speed internet backbone services.
• Basic understanding of Ethernet switches and routers.
• Experience with DC power plants, including emergency generators, batteries and ATS.
• Experience with transport network: DS‑1 & DS‑3 test and turn‑up.
• Familiarity with SS7 network and protocol.
• Fiber facility circuit testing (OC3, OC12, etc.).
• Ethernet (1G and 10G).

• STAY HEALTHY:
  Comprehensive medical, dental, and vision plans; supplemental plans; telehealth access.
• CARE FOR YOURSELF:
  Free virtual counseling resources through a global Employee Assistance Program.
• SECURE YOUR FUTURE:
  Roth and Pre‑tax 401(k) options with employer match.
• TAKE A BREAK:
  Generous paid time off program.
• PUT FAMILY FIRST:
  Paid parental leave and family planning support.
• WORK WHEREVER:
  Flexible remote work offerings.
• MAKE AN IMPACT:
  Paid time off to support a volunteer program of your choice.

This is an onsite opportunity at our office in Atlanta, GA.

Annual starting salary: $75,000 - $95,000, based on factors such as geography, skills, education, experience, and other qualifications.