Technical Help Desk Analyst

Genesis
10 is currently seeking a Technical Help Desk Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This is a contract opportunity.

Pay Rate: $15.00 - $17.00 per hour.

This role involves providing omni-channel technical support for both home office and field users in a fast-paced, high-pressure environment. The ideal candidate will use their knowledge of PC, mobile devices, hardware, software configurations, and operating systems to resolve technical issues and provide implementation support, multitasking and prioritizing efforts as needed.

• Use knowledge of PC, mobile device, hardware, software configurations, operating systems and LAN to resolve technical environment issues and provide implementation support
• Provide omni-channel technical support (Home Office and Field) while multi-tasking (e.g., two simultaneous chat windows) and/or prioritizing efforts
• Perform initial client experience consultation including applying functional/technical knowledge for problem/issue analysis and using software tools to assist in developing solutions
• Seek more sophisticated assignments and issue resolution to gain experience in becoming a multi-functional technical domain specialist
• Identify process/service improvement ideas with a continuous learning and improvement mentality
• Establish good interpersonal relationships with internal and external teams
• Leverage experience, existing communication channels, and knowledge management to execute process and resolve issues

• Associate's or Bachelor's degree in Computer Science, MIS or related field OR a significant amount of directly-related work experience
• Minimum of 2 years of technical Help Desk experience
• Advanced knowledge in computer, mobile device hardware, and software trouble‑shooting including proficiency in using software support tools
• Ability to work well with teams not centrally located
• Ability to be self‑directed and collaborative in ambiguous situations
• Strong interpersonal, oral, and written communication skills with the ability to work effectively with all levels throughout the enterprise
• Strong analytic and problem‑solving skills
• Dependable and reliable attendance
• Initiative, motivation, and willingness to share feedback to drive process improvement
• Keen attention to detail including proficiency in concise and understandable ticket documentation
• Ability to adapt to changing needs of the business

• Active Learning
• Curious Mindset

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

For contract roles, Genesis
10 offers the benefits listed below.

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20+ years.
• The opportunity to have a career-home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.