Remote SMB Customer Success Manager - SaaS

Responsibilities

• Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
• Execute a framework to communicate ROI proactively – identify risks and minimize churn
• Analyze our customers' performance based on data and work with the customers to optimize success
• Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
• Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
• Understand our customers’ business models and industries to best position adaptive insights to support their business goals

• 2+ years of customer success experience in a B2B Automotive SaaS company
• Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
• Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment:
  Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX.
• High level of competency working with data to drive business focus and decision making
• Ability to build and implement follow-up processes
• Experience working with CRM systems
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

Annual base starting salary: $80,000 - $88,000, depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $118,000.

Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.

Benefits Options:
Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or status as a protected veteran. If you require an accommodation to apply for this position, please contact