Deskside Technician

Deskside Technician

We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments.

• Replace desktops, laptops, and monitors on a like-for-like basis to minimise user disruption
• Perform break-fix support across all desktop equipment
• Carry out IMAC (Install, Move, Add, Change) activities
• Manage and complete assigned tickets, maintaining regular communication with scheduling teams
• Diagnose and resolve technical issues using available tools and expertise
• Deliver timely, high-quality solutions while keeping users informed and escalating where necessary
• Follow documented procedures and maintain accurate, up-to-date records
• Support additional tasks and ad hoc assignments as required
• Adhere to health & safety policies and relevant compliance standards
• Remain vigilant to security risks and follow reporting procedures where needed

• Strong PC literacy with a solid understanding of Windows operating systems
• Experience supporting Microsoft Office Suite (including Visio/Project)
• Knowledge of desktop/laptop hardware (keyboards, memory, hard drives, etc.)
• Familiarity with Active Directory (desirable)
• Understanding of networks, troubleshooting, and network builds
• Experience with printer setup/configuration
• Exposure to VPN support and remote working environments
• Knowledge of mobile devices including iPads and Windows tablets
• Strong troubleshooting and problem-solving skills

• Minimum 2 years experience in an IT engineering/support role
• Proven ability to diagnose and repair desktops and laptops
• Good understanding of networks and Windows environments
• Relevant accreditations are desirable

• Strong customer service and communication skills
• Team player with a flexible and cooperative approach
• High attention to detail and strong organisational skills
• Ability to work under pressure and manage time effectively
• Professional, tactful, and reliable

This is primarily a site-based role supporting customer locations, with additional remote support responsibilities. There may also be a requirement to travel between nearby sites within a campus-style environment.