Senior Solution Consultant

locations

Colorado, USAtime type

Full time posted on Posted 2 Days Agojob requisition idJR
111090

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Solutions Consultant – Growth At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration—enabling more empathetic, contextual, and outcome-oriented interactions.

We are looking for a Senior Solutions Consultant to join our Growth team supporting customers across the United States. This is a strategic, customer-facing role that blends consultative engagement, solution design, and storytelling to bring AI-powered customer experience transformations to life.

What You Will DoPartner with Sales and customers to design AI-powered CX strategies and solutions

Own the end-to-end technical selling motions for designated accounts in support of New Logo customer acquisitions

Position Genesys Cloud as an experience orchestration platform

Deliver and support engaging proofs of value, including video, demonstrations, workshops, and pilots

Use expertise in cloud services, APIs, data transformation, prompt engineering, and AI agents to design and recommend systems architectures

Identify and help articulate AI workflows (self-service, agent assist, personalization, analytics)
Assist in building business cases tied to ROI and operational efficiency

Support RFx processes with strong technical contributions

What We’re Looking ForAI fluency with a portfolio as proof

Experience in pre-sales, solutions consulting, or solutions architecture

Strong interest or background in CX, CCaaS, and AI workflows

Demonstrated understanding of cloud architectures, APIs, and integrations

Ability to translate technical concepts into business value

Experience or desire to work with enterprise customers and stakeholders

Strong communication and storytelling skills

Growth mindset—eager to learn, collaborate, and develop into a top-tier SCBased in the USWhy This Role Is Different This isn’t just another IC role.

It’s an opportunity to:

Accelerate business transformation by integrating new skills into our proven sales methodology

Be part of a team that values collaboration over heroics

Help shape how modern, AI-driven CX solutions are brought to market

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$ - $Benefits:

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays
401(k) matching program

Adoption Assistance Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.

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