End User Computing Manager, Learning; Remote

You're seeking a system you can own outright. If you've operated endpoint fleets, managed SaaS access, and led hardware procurement at scale—and you'd prefer to construct the operational infrastructure yourself rather than oversee others building it—this position is designed for you. This is a senior individual contributor role with no team to manage. Complete ownership.

• Take full ownership of device procurement from Dell, HP, Apple, and Lenovo—managing vendor partnerships, lead times, technical specifications, and logistics so each campus receives required equipment prior to launch.
• Oversee provisioning, imaging, enrollment, and lifecycle operations for student and staff devices via an MDM platform, maintaining precise asset documentation across the network.
• Manage SaaS accounts, user permissions, and licensing across 14+ platforms—anticipating utilization trends, renewal deadlines, and access issues before they surface.
• Deliver the new‑campus technology onboarding playbook from start to finish: staging hardware, provisioning infrastructure, and configuring Google Voice, Zoom Phone, and Zoom Rooms ahead of opening day.
• Define the operational standard—create and update SOPs, runbooks, and launch checklists, leveraging AI tools to automate repetitive tasks so the function expands without increasing headcount.

• Leading a team—this is a senior IC position where you execute the work directly, not through delegation.
• Operating from a ticket queue evaluated by volume rather than launch success.
• Developing long‑term IT architecture in presentations while launch dates are missed.
• Executing unplanned purchases without inventory tracking, vendor management, or specification documentation.
• Relying on others to establish processes—you define them, document them, and refine them each cycle.

This position ensures every campus launches and runs on time because devices, SaaS access, and launch technology are completely provisioned and operational before opening day.

• Presently based in the United States and authorized to work in the U.S. without requiring visa sponsorship.
• Available and prepared to travel occasionally to U.S. campuses.
• Senior‑level expertise managing an MDM platform such as Manage Engine, Jamf, Intune, Mosyle, or similar—owning the system, not merely operating it.
• Direct experience deploying and supporting end‑user devices (laptops or tablets) at scale, including zero‑touch/automated enrollment, imaging, or configuration scripting.
• Proven experience managing SaaS platforms across multiple vendors, encompassing account provisioning, permissions administration, and license oversight.
• Established ownership of hardware procurement and asset tracking processes—vendor evaluation, asset registers, refresh/disposal cycles.
• Solid track record producing and maintaining operational documentation (SOPs, runbooks, playbooks) that others can follow and execute.
• Documented use of AI tools to diagnose technical issues or automate recurring operational tasks.

• Background owning IT operations in a distributed, multi‑location environment with inventory, spare parts, and repairs coordinated across sites.
• Proven history of developing automations that substantially reduce manual provisioning, reporting, or renewal activities.
• Hands‑on experience configuring or managing Google Voice, Zoom Phone, or Zoom Rooms.

This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult  for more details on this topic.

Crossover Job Code: LJ-5809-US-Austin-End User Computi