Live Chat Specialist

Manchester (Hybrid, up to 2 days WFH) | £25.5k - £27k

Street Group is one of the fastest-growing Prop Tech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

If you join us, you’ll be helping to improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system! You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features, making sure  remains best-in-class.

On a day-to-day basis you’ll be the go-to for our clients, providing live chat support, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem. As your product knowledge grows, you’ll be able to take on more responsibility, dealing with more technical incidents.

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!

• You have commercial experience in either a live chat or IT Support role, with a keen interest in technology
• You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem
• You have a passion for technology and websites and an enthusiasm for developing this knowledge even further
• You’re a self-starter who can take initiative where required
• You’ll have outstanding communication skills, both written and verbal
• You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical)
• You’re highly organised and experienced at time management and prioritisation
• You’re calm and collected under pressure whilst keeping a happy and positive mindset
• You’re adaptable to each issue dealt with and truly take pride in your work

• Becoming a  expert
• Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call
• Be able to make the call of when to escalate more complex tasks to our Street Engineering teams
• Proactively looking at ways to build your knowledge of our products  and Bridge
• Proactively ensuring customers understand and are making the most of the latest product updates/releases
• Working with a variety of customers from small independents through to large multi-branch estate agencies
• Responding to any system bugs reported by the client and escalating this to the development team where necessary
• Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!

• Hybrid-working - you can work from home up to 2 days per week
• Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
• Joining a culture that supports your development and encourages growth
• £500 yearly L&D budget for your career development
• Your birthday on us - we pay, you stay away
• Give something back - 2 paid days volunteering on us
• Enhanced maternity, paternity & adoption pay
• Mental health & well-being support via Health Assured
• Regular well-being initiatives
• Joining a new team in an exciting business with huge ambition
• Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
• A chance to work on cutting-edge technology
• Comfor…