Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

Senior Solutions Consultant – Growth. This is a strategic, customer‑facing role that blends consultative engagement, solution design, and storytelling to bring AI‑powered customer experience transformations to life.

• Partner with Sales and customers to design AI‑powered CX strategies and solutions
• Own the end‑to‑end technical selling motions for designated accounts in support of New Logo customer acquisitions
• Position Genesys Cloud as an experience orchestration platform
• Deliver and support engaging proofs of value, including video, demonstrations, workshops, and pilots
• Use expertise in cloud services, APIs, data transformation, prompt engineering, and AI agents to design and recommend systems architectures
• Identify and help articulate AI workflows (self-service, agent assist, personalization, analytics)
• Assist in building business cases tied to ROI and operational efficiency
• Support RFx processes with strong technical contributions

• AI fluency with a portfolio as proof
• Experience in pre‑sales, solutions consulting, or solutions architecture
• Strong interest or background in CX, CCaaS, and AI workflows
• Demonstrated understanding of cloud architectures, APIs, and integrations
• Ability to translate technical concepts into business value
• Experience or desire to work with enterprise customers and stakeholders
• Strong communication and storytelling skills
• Growth mindset, eager to learn, collaborate, and develop into a top‑tier SC

• This isn’t just another IC role.
• It’s an opportunity to accelerate business transformation by integrating new skills into our proven sales methodology.
• Be part of a team that values collaboration over heroics.
• Help shape how modern, AI‑driven CX solutions are brought to market.

This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. The role might also be eligible for a commission or performance‑based bonus. $ - $

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
  
  Development and career growth opportunities
• Open time off in addition to 10 paid holidays
• 401(k) matching program
• Adoption assistance
• Fertility treatments

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Recruiters will never ask for sensitive personal or financial information during the application phase.