Sr Manager, Product

About the Team

It’s an exciting time in technology, and that buzz is felt throughout Pet Smart! We are continuing to grow at a faster pace and we want to continue to provide best‑in‑class experiences for pets and pet parents.

Our Technology team has 6 different departments:
Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Collaborative Work Environment: At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

This role works in our Phoenix Home Office - visa sponsorship is not available for this role.

This job is responsible for leading a team of product professionals focused on managing the lifecycle of technology products and feature enhancements. It gathers insights from customers and the marketplace to understand needs, new technologies, and trends in the market to develop the product roadmap. It guides the innovation, conceptualization, requirements gathering, specification creation, release, and implementation processes. It ensures that product delivery schedules and tasks related to all aspects of product development are coordinated with stakeholders to successfully release new products on time and within budget.

• Leadership:
  Leads, mentors and grows a team of product professionals to ensure they are high performing, ultra-collaborative and hyper-focused on the customer experience driven by data. Helps team prioritize capabilities based on value to the organization, leads a test and learn culture, and defines and drives toward KPIs and results in assigned product areas. Fosters an environment of progressive growth and development for the product team.
• Product lifecycle management:
  Drives the research, implementation, integration and optimization of solutions within Pet Smart’s domain. Gathers insights from customers and the marketplace to understand needs, new technologies, and trends in the market to develop and implement the product roadmap. Guides the innovation, conceptualization, requirements gathering, specification creation, release, and implementation processes. Ensures that product delivery schedules and tasks related to all aspects of product development are coordinated with stakeholders to successfully release new products on time and within budget.
  
  Spearheads prioritization and delivery of critical organizational eCommerce initiatives.
• Partnerships:
  Serves as main POC for vendor partners as needed (negotiating costs, reviewing contracts, working with procurement and legal, ensuring security assessments, ongoing relationship management, etc.). Cultivates strong relationships with stakeholders and ensuring alignment across the product landscape.
• Process improvement:
  Leads ongoing evaluations and refinement of existing solutions/processes, including intake, discovery, vendor solutions, deployment checks, regression testing. Serve as a point of escalation for operational incidents as needed. Works with other leaders and Director to strategically define and establish the principles of product management and ownership, creating a robust framework that guides product development and fosters innovation across the organization.

Education requires knowledge normally obtained through a Bachelor's degree. 7+ years Agile environment, Product management experience leading omnichannel.

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On‑site presence in accordance with our Flex Smart policy supports our culture of innovation, mentorship, and engagement, which is…