Travel Technology Specialist

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, , IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to:
competitive wages
, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world,
remote/hybrid work
, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team
dedicated to treating associates as part of the Fox Family!

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

Responsible for contributing to the advancement of Fox World Travel Technology Systems and Services to include maintenance and development of Travel Automation Systems, and to include coordination with Online Product Systems supporting all divisions of Fox World Travel.

• Working with the development team to implement cost-effective, quality automated processes and routines to maximize efficiency and service for our frontline associates.
• In coordination with the Fox Project Management Office, successfully onboarding new clients by identifying custom requirements, setting up applications, and serving as a subject matter expert during the implementation process.
• Providing expert level knowledge on assigned technology products as a product owner/specialist.
• Providing technical support to both internal and external customers for Fox World Travel technology systems via phone, email, and incident management system.
• Conducting research and facilitating problem resolution for service issues across Fox World Travel technology systems.
• Performing core operational technology tasks while documenting standard operating procedures, support activities, and project work to drive consistency, transparency, and continuous improvement across automation and customer-facing systems.
• Consistently applying Fox World Travel practices while meeting or exceeding quality and productivity goals and striving for ongoing development through training and constructive feedback.
• Training both internal and external customers on the use of Fox World Travel technology systems.
• Participating in on-call rotation for support/reporting of after-hours core system outages.
• Continuously enhancing expertise in technology products and travel vendor practices by actively engaging in professional development, industry research, and networking opportunities.
• Maintaining confidentiality of Fox World Travel business practices and client information.
• Building and maintaining professional relationships with clients and vendors at all organizational levels using diplomacy and tact, while effectively managing multiple priorities under pressure. Ability to work flexible hours/shifts as determined by business need.
• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

• 1-2 years travel industry experience and/or equivalent education or practical experience.
• Education or practical experience with mid-office, script programming or other related travel technology systems, with Sabre and Travelport platforms preferred.
• Global Distribution System proficiency, Sabre and Travelport (Galileo/Travelport+) preferred.
• Project Management training and/or practical experience in leading special projects preferred.
• Practical experience in process development.
• Excellent attention to detail and accuracy.
• Strong verbal, written communication, interpersonal and organizational skills.
• Skills utilizing of various software application packages to include:
  Microsoft Word/Excel.

• Personal effectiveness/credibility.
• Customer-focus and are service-oriented.
• Communication…