Manager Sr., IT Infrastructure GSS

Position:
Sr. Manager, IT Infrastructure, GSS

Location:

Richmond, VA

Employment Type:

Full time, open-ended, hybrid
Work environment:
Hybrid – remote not considered
Salary Range: $100,000–$115,000 per year with outstanding benefits

The IT Infrastructure Manager ensures reliable, secure, and scalable infrastructure services across Child Fund International’s global footprint. Reporting to the Director of Cybersecurity, Risk and Data Protection, this role leads the Infrastructure team and partners with Technology and business leaders to deliver dependable platforms and connectivity.

• Global infrastructure and network service model with centralized standards, regional execution, and strategic partners to support Child Fund’s decentralized operating environment.
• Azure governance and architecture, including global Azure network architecture (hybrid connectivity, segmentation, resiliency, and cost optimization), landing zones (with development teams), monitoring/alerting, backup/DR, and secure-by-default/Zero Trust patterns aligned with Cybersecurity and data residency needs.
• Microsoft 365 collaboration and remote connectivity (Teams/voice/video) performance, supported by proactive observability and service health dashboards.
• AI readiness and capability building: ensure infrastructure foundations can support AI‑enabled services securely and at scale; upskill the team through standards, training, and reusable patterns.
• On‑premises infrastructure operations (servers and VMware), including capacity planning and lifecycle practices.
• Infrastructure budgeting, forecasting, and cost optimization across regions and products.
• Clear communication of infrastructure strategy, priorities, risks, and tradeoffs to executive and nontechnical stakeholders.

• 8+ years of progressive IT experience, including 3+ years in infrastructure engineering, operations, or cloud platform management in a multi‑site or global environment.
• At least 2 years of experience leading a team.
• Demonstrated experience governing Microsoft Azure, including subscription/resource governance, landing zones, networking, compute/storage, monitoring, backup/DR, security posture, cost management, and lifecycle/patching.
• Strong experience with Microsoft identity and productivity ecosystem (Entra, Active Directory, Microsoft 365, Intune) and supporting collaboration/remote work services;
  Power Platform experience a plus.
• Experience managing on‑premises server and virtualization platforms (including VMware), including capacity planning, patching/lifecycle, backup/restore, and incident/problem/change processes.
• Experience defining and operating infrastructure/network services using IT service management practices (incident/problem/change, service catalogs, SLAs/OLAs) and service health/observability metrics across regions and partner‑delivered services.
• Experience supporting data residency/sovereignty requirements and infrastructure business continuity practices (BCP/DR planning and testing, backup/restore validation, and major incident response) in a multi‑country environment.
• Vendor and contract management experience for network/cloud connectivity and managed services, including performance management, renewals, and cost optimization.
• Experience managing budgets and forecasting for infrastructure services, with practical cost optimization (Azure Cost Management and/or Fin Ops preferred).
• Relevant certifications preferred (e.g., Azure Administrator/Architect, Microsoft Security, ITIL); experience managing MSPs/strategic partners strongly preferred.

• Define and operate a global infrastructure and network service model leveraging centralized standards, regional execution, and strategic partners; lead the Infrastructure team to deliver reliable, secure core services (cloud, network, servers, storage, backup, and monitoring).
• Own Azure platform management and architecture: subscription governance; landing zones (with development teams); global Azure network architecture (hybrid connectivity, segmentation, resiliency, and cost optimization); monitoring/alerting; backup/DR; and ongoing…