Customer Engineer - Google Workspace

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AZ, US, 85286

Requisition Number: 104522

Google Workspace Customer Engineer

Location: This is a remote work opportunity

Salary: $  annually

Insight at a Glance

• 14,000+ engaged teammate s globally
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Google Workspace Customer Engineer at Insight, yourrole demandsclose, proactive collaboration and seamless, professional interaction with a variety of internal and external stakeholders. Externally, this includes Insight's diverse and valued customer base, where you serve as a technical expert supporting and leading conversations with our sales teams. It involvesmaintaininga strong and strategic working relationship with our key partners, most notably the Google sales and professional services teams.

Internally, you will collaborate with Insight's Sales, Project Management, Change Management and technical delivery teams to ensure project alignment and successful execution. Along the way, you will get to:

• Yourrole involves constant customer engagement, with daily interactions throughout the sales cycle—frominitialqualification and kickoff through to communication of progress and final closure. You will collaborate with a diverse group of stakeholders, including technical project managers, engineers, and executive leadership. Success in this position requires a blend of deep technicalexpertiseand the ability to communicate effectively with clients.
• Technical Pre-Sales Support:Collaborate with sales to analyze the technical landscapes and commercial hurdles of potential clients,providing expert guidance as a technical subject matter expert (SME) throughout the sales journey.
• Technical Demos & Presentation:Deliver impactful live demonstrations, technical presentations, and in-depth architectural reviews for potential clients to highlight the advantages and functionality of Google's solution suite.
• Defining Project Scope and Resource Estimation:Support the sales process by outlining project requirements, calculating the necessary technical resources, and proactivelyidentifyingtechnical hurdles for proposed implementations.
• Strategic Technical Partner:Cultivate professional relationships andestablishauthority with client-side technical leaders, offering expertassistanceand resolving obstacles as they transition to the Google Workspace platform.

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

• Technical Sales Engineering
  
  Experience:
  
  Proven experience in a customer-facing role (5+ years).
• Expertise in Google Workspace:Possessa comprehensive understanding of the Google Workspace ecosystem and a strong drive to promote its diverse suite of services.
• Technical Discovery:Experience inbeing able to identify customer problems, technical objections, and use cases.
• Generative AI (Gemini Enterprise):Experience with AI platforms, particularly agentic AI capabilities, for automating business processes. Also, experience with third-party integrations.
• Security & Governance:Understanding how to secure cloud environments, prevent data loss, and set data handling policies through the Adminconsole.
• Non-Google Data Migration:Proficiency in migrating mail and files from competitor platforms;
  Microsoft 365, Box, One Drive, Dropbox, andon-premisesystems to Google Workspace. This requires a deep understanding of Google'sbest-practicemethodologies and migration processes.
• Google Data Migration:Proficiency in Google to Googlemigrations using traditional migrations methods and Google's Domain Transfer Tool.
• Microsoft 365 Ecosystem :Demonstratea deep and thorough understanding of Microsoft 365 architecture and its associated services.
  
  Expertise in planning, managing, and migrating from environments including Exchange, SharePoint, One Drive, Teams, Entra , and Purview are essential.
• RFP/RFI Management:Experience in being able to reply to the technical parts of RFPs and RFIs.
• Go-to-Market Strategy:Working with Sales Specialists, Marketing, and Customer Success teams to create account strategies and increase pipeline growth.
• Executive Presence:Experiencepresenting toand influencing technical stakeholders, such as CIOs and IT directors.
• Complex Problem Solving:Ability to solve technical problems and adjust…