Field Implementation Consultant; Golf

Field Implementation Consultant

Reporting to the Team Lead, you will oversee the customer onboarding process from start to finish and serve as the primary point of contact during onboarding.

This role requires travel. A valid passport, driver's license, and access to a vehicle are required.

• Act as the technical main point of contact for customers.
• Provide remote and in-person implementation & support across No
  
  AM.
• Deliver remote and onsite implementation & technical support services to customers who purchased a field package.
• Manage your own segment of customers through the onboarding process and ensure timely completion.
• Maintain consistent communication with customers about status of implementation and send reminders of upcoming training dates.
• Update customer records in CRM and other web‑based tools to reflect project updates and timelines.
• Work closely with internal and external resources to complete project‑related tasks, such as hardware installation and software integrations.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide solutions.
• Collaborate with Launch Services team, Manager, and Team Lead to handle day‑to‑day situations and enhance customer experience.
• Ensure great customer satisfaction ratings.

• Tech‑savviness and a genuine interest in technology advancements, especially hardware and software.
• Strong knowledge of the Golf Industry.
• Intermediate knowledge of network infrastructures in a business environment.
• 3+ years of customer service experience in a technical support role.
• Excellent verbal and written communication skills in English; fluency required for global business.
• Polished presentation and people skills; ability to work with C‑Level executives.
• Ability to handle multiple implementation projects at various phases of the customer journey.
• Customer‑focused attitude.
• Proven troubleshooting skills.
• Ability to manage technical escalations of at‑risk accounts and identify growth opportunities.
• Flexible schedule; travel expected approximately 60% of the time.

• Experience with Retail, Hospitality, or Golf industries.
• Technical background and experience in POS, SaaS, networking, and/or software.
• Understanding of the sales cycle and customer journey in a SaaS environment.
• Experience with Hub Spot.
• Experience with Churn Zero.

• A flexible work environment that empowers you to do your best work.
• A culture that celebrates performance.
• Career‑defining opportunities in a team large enough for growth but lean enough for your voice to be heard.
• Flexible paid time off and remote work policies.
• Equity options.
• Contributions to pension plan.
• Training opportunities to grow skills and career.
• Health and wellness credit.
• Time off to volunteer and give back to community.
• Interest groups, employee‑led networks, social committees, sponsored sports teams.
• Computer purchase program for personal Mac Book.
• Enhanced parental leave.
• Other benefits.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your agency in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.