User Support Technician

Position: User Support Technician - Hybrid Role
Join a dynamic team as a User Support Technician, working in a hybrid environment in Oakville, Ontario. You'll help users navigate computer challenges with personalized support and training.

This permanent, full-time position involves troubleshooting user issues and enhancing their experience through effective solutions. Candidates with a college background are preferred, but experience is an asset. Responsibilities include responding to technical difficulties, consulting manuals for support, and logging problems for future guidance.

Key Responsibilities:

• Assist users gaining access to computer networks

• Resolve technical issues reported by users

• Research solutions using user guides and documents

• Train users on systems and processes

• Keep a detailed log of user problems and solutions

Requirements:

• Completed college/CEGEP education

• Previous experience an asset

• Strong interpersonal communication skills

• Self-starter with an organized work ethic

• Eligible to apply for Canadian work permits

Bring your skills to bear as you provide valuable support in this hybrid User Support Technician role.
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