Director, IT Infrastructure; Remote

About the Role

The START Center for Cancer Research (START) is the world's largest early phase site network fully dedicated to oncology clinical research. With over 1,300 studies completed and research facilities in the United States, Spain, Portugal, and Ireland, START’s mission is to accelerate the development of new anticancer drugs that improve the quality of life and survival for patients with cancer and ultimately help lead to its eventual cure.

As we expand globally, we are hiring a motivated Director of IT Infrastructure who will lead our global technology team operating in the clinical research industry.

This is a remote role. The annual base salary for this role is $150,000–$195,000 plus bonus. Base pay may vary depending on market location, job’related knowledge, skills, and experience.

• Develop and implement IT strategies and initiatives tailored to the specific needs and regulatory requirements of the clinical research industry, ensuring compliance with regulations such as HIPAA and GCP.
• Lead the design, implementation, and maintenance of IT infrastructure, including networks, servers, storage, and cloud services, while actively contributing to technical tasks.
• Oversee and actively contribute to IT support services, including help desk support, user training, and troubleshooting, with a focus on providing timely and efficient support to research teams and stakeholders globally.
• Partner with the Director of Cyber Security to ensure the organization’s data, systems, and networks are protected from cyber threats and vulnerabilities, with a focus on safeguarding sensitive clinical data.
• Actively participate in managing IT projects from initiation through completion, ensuring on’time delivery and within budget, while adhering to industry‑specific standards and regulations.
• Provide hands‑on leadership and guidance to the global IT team, fostering a culture of collaboration, innovation, and continuous improvement, with team members located in the USA and Europe.
• Collaborate with cross‑functional teams, including clinical research professionals and regulatory experts, to identify and prioritize technology needs and opportunities that support research initiatives and compliance requirements.
• Develop and maintain IT policies, procedures, and standards specific to the clinical research industry, ensuring adherence to regulatory requirements and industry best practices across regions.
• Manage vendor relationships and contracts, ensuring optimal performance and value for IT investments, while actively evaluating and implementing technologies that support clinical research workflows and data management.
• Stay abreast of emerging technologies and industry trends relevant to the clinical research industry, evaluating their potential impact on research processes, data management, and regulatory compliance.
• Represent the global IT department in meetings and discussions with senior leadership, stakeholders, and external partners in the clinical research industry across regions, while actively communicating technical concepts in a clear and understandable manner.

• Bachelor’s degree in Computer Science, Information Technology, or related field; advanced degree.
• Proven hands‑on experience in IT leadership roles, with a track record of successfully managing global IT operations and driving technology initiatives, while actively participating in technical tasks.
• Strong technical background with hands‑on expertise in IT infrastructure, systems administration, networking, and security, with a deep understanding of the unique challenges and requirements of the clinical research industry.
• Experience with cloud platforms and services, such as AWS, Azure, or Google Cloud, with hands‑on experience in cloud deployments and management, tailored to the needs of clinical research workflows and data management.
• Knowledge of ITIL framework and best practices for IT service management, with hands‑on experience in implementing ITIL processes specific to the clinical research industry across regions.
• Excellent leadership and communication skills, with the ability to effectively interact with technical and…