Remote Technical Support Specialist at Anovia

Become a vital part of Anovia's remote support team as a Technical Support Specialist for Public Safety. You'll handle customer technical incidents while ensuring the highest quality service.

This fully remote role caters to candidates based in Canada. As a Technical Support Specialist, you will provide first-level remote support in mission-critical environments. With three years of technical support experience, you will manage incident life cycles and collaborate to enhance service quality while communicating complex concepts effectively.

Key Responsibilities:

• Serve as primary contact for technical incidents via various communication channels

• Triage and document incidents, escalating when needed

• Manage incident resolution lifecycle with clear communication

• Create and maintain knowledge articles for operational processes

• Track outages and ensure performance metrics are adhered to

Requirements:

• Minimum 3 years of technical support experience

• Experience in remote technical support roles

• Knowledge of communication networks and RF systems

• Familiarity with Windows and Google Workspace

• Strong communication and analytical skills

Bring your technical expertise and passion for public safety to make a meaningful impact at Anovia.
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