Application Engineer II, Division Production Software, Services

Application Engineer II, Division Production Software

Hexagon’s Manufacturing Intelligence is seeking an Application Engineer II for the Production Software Division. This is a remote position based in the United States.

• Provide Technical Support services when required.
• Provide Online and/or Onsite training services to customers.
• Provide Online and/or Onsite Machine integration services to customers.
• Perform post-processor modifications when required.
• Provide customer introduction and follow-up calls when needed.
• Assist customers by facilitating the creation and modification of or creating and modifying custom reports, UCS and catalogues/libraries.
• Maintain proper notes on customer interactions.
• Obtain and share customer feedback so products and services can be improved.
• Escalate serious complaints or critical issues to the next level when resolution cannot be attained.
• Identify critical issues and escalates them to the Applications Engineering Manager, along with possible suggestions for improvement, wherever possible.
• Maintain a polite, helpful, courteous, and professional manner at all times.
• Continuously learn by attending training classes, independent research, and seminars as needed.
• Act as the point person to assign complex technical and business matters.
• Perform other related duties as assigned.

• Required Skills/Abilities:
• Advanced technical and software skills with the product lines supported.
• Proficient with MS Office.
• Ability to learn how to effectively use various software packages.
• Strong Customer Service Skills.
• Excellent oral and written communication skills.
• Excellent analytical, detail oriented, and reasoning skills.
• Ability to effectively prioritize work activities.
• Ability to self-manage and motivate.
• Works independently as well as in a team environment.
• Education and/or
  
  Experience:
  
  
• High School Diploma or GED required.
• Bachelor's degree and 5+ years of experience, or equivalent work experience.
• Previous experience in a software support or service role required.

• Frequently in a stationary position for long periods of time; occasional bending/kneeling.
• Manual dexterity required for keyboard use, operating office equipment, grasping objects.
• Regularly move around the office and occasionally customer shops.
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required include close vision, depth perception, and ability to adjust focus.
• Frequently communicates with other employees and customers.

• Primarily an office setting, with occasional visits to the customer shops.
• Office is clean, orderly, properly lighted, and ventilated.
• Office noise levels are considered low to moderate.
• Customer shop noise levels are considered moderate.
• If required, PPE will be provided.
• Ability to travel up to 20%.

• Exceptional Medical, Dental, Vision insurances.
• Health Savings Accounts with employer contribution (HSA).
• Flexible Spending Accounts (FSA).
• 401(k) Plan with generous employer match.
• Generous Paid Time Off (PTO).
• Employee Assistance Program.
• Paid Parental Leave.
• Tuition Reimbursement.