Sr. ServiceNow Engineer – Center; EC – Remote

Sr. Service Now Engineer – Employee Center (EC) – Remote 5954

Our client is expanding its Service Now platform with a strong focus on modernizing the employee experience
. They are seeking a Senior Service Now Engineer with proven Employee Center (EC) delivery experience to help drive active implementations and maximize platform value across the enterprise.

This role is ideal for a hands‑on builder who has owned or strongly influenced Employee Center implementations
, not just post‑go‑live support. You’ll help deliver a single, intuitive front door for employees
, including the migration of intranet and portal functionality from legacy platforms such as SharePoint or Service Portal into Service Now Employee Center.

The right candidate brings confidence operating in live implementations
, works comfortably with partners and stakeholders, and knows how to turn EC from “just a portal” into a highly adopted employee experience.

• Design, build, and deliver Service Now Employee Center experiences that provide a unified access point for employee services, information, and workflows.
• Play a meaningful role in active Employee Center implementations
  , from design and configuration through rollout and adoption.
• Lead or support migrations from legacy intranet or portal platforms (e.g., SharePoint or Service Portal) into Employee Center.
• Collaborate with HR, IT, Communications, and business stakeholders to define portal structure, navigation, branding, and content strategy.
• Configure and extend Employee Center pages, components, widgets, and integrations
  , aligned with enterprise standards and Service Now best practices.
• Help maximize the value of the Service Now platform
  , ensuring EC is fully integrated with underlying workflows (ITSM, HR, and beyond).
• Participate in testing, deployment, and governance activities to ensure quality, scalability, and maintainability.

• Senior‑level Service Now engineering experience (typically 7+ years).
• Proven hands‑on experience implementing Service Now Employee Center
  , not just supporting it post go‑live.
• Experience delivering employee‑facing portals or intranet‑style solutions across multiple clients or instances
  .
• Strong understanding of Service Now platform configuration, UI frameworks, and delivery best practices
  .
• Ability to operate confidently within active implementations
  , partnering with stakeholders and implementation teams.

• Experience with Event Management and employee‑facing Service Now integrations
  .
• Background working for or alongside Service Now integrators or consultancies (current or past strongly preferred).
• Broader Service Now experience across ITSM, workflows, and integrations
  .
• Strong communication skills with the ability to translate user experience needs into scalable technical solutions
  .
• Experience in Banking and/or Financial Services environments preferred.

• A well‑adopted Employee Center that serves as a true digital workplace for employees.
• Successful migration away from legacy portals
  , with improved usability and engagement.
• An Employee Center experience that is scalable, intuitive, and fully aligned with the Service Now platform.

• Implementation‑focused
  , not support‑only
• Hands‑on senior contributor
  , not a people manager
• Strong emphasis on ownership, design responsibility, and delivery impact
• Best suited for engineers who enjoy building visible, employee‑facing solutions at scale